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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ana Alicea

January 11, 2024

5  out of  5 rating by Ana Alicea
"Custumer service is great Amanda is awesome and all staff their they always help me with all insurance need and always gets it done!"
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Da c

January 8, 2024

1  out of  5 rating by Da c
"The most unprofessional customer service EVER. Amanda was so rude, as I'm trying to talk she would over talk me and then when she didn't want to listen to me she hung up on me. So when their customer service don't wanna listen when you try to talk and they tell you that your bill is behind they as customer service should be letting you know when you talk to them on the phone not just take a payment and say you're good to go and then a month later to say oh you're 2 months behind. So whatever you do do not go with this office. The most disrespectful people ever ......"
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John Yi

September 13, 2023

5  out of  5 rating by John Yi
"Great service and rates. Charlie’s very professional, courteous and responds in a timely manner."
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Bam Williams

March 9, 2023

5  out of  5 rating by Bam Williams
"Charlie is the best"
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Damian Brooks

September 15, 2022

5  out of  5 rating by Damian Brooks
"Amanda has been my insurance agent for maybe 2 or 3 years and I have had nothing but great service!"
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Troy Dworak

March 29, 2022

5  out of  5 rating by Troy Dworak
"Went online last night and got a much better quote on my upcoming auto insurance renewal (previously with progressive which was going to raise my rate due to a motorcycle accident that was not my fault). Jake from this office (yes literally Jake from State Farm 😄) gave me a call today to follow up. I already had it in my mind that I’d switch auto but requested a quote on my newly purchased motorcycle. All I can say is wow! Between the customer service and lower rates on great coverage I am very happy to do business with State Farm from now on. Thanks Jake!"
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Briana Smith

March 24, 2022

5  out of  5 rating by Briana Smith
"I was a customer with this company for about 2-3 years and I must say, I absolutely loved being with this company! This agency did a fantastic job. Very professional. My agent was Charlie Kim. He is the a1, day one, most helpful insurance agent I have ever dealt with. He is honest and up front with everything. He doesn’t sugar coat or beat around the bush about anything. He always had my back, when it came to insurance questions or problems and he always made sure he fixed them. He’s definitely a person who cares for his customers and is truly dedicated to his job! He’s top notch! I miss being with this company for my auto insurance!!!! AKA I hate North Carolina State Farm companies 😂"
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Angelica E

January 30, 2022

4  out of  5 rating by Angelica E
"Update! 7/31/2020 In January of this year Matt made contact with me and this situation has been rectified. I just received a call from Charlie and I want to say I appreciate all of the information he provided me with and thank State Farm for making me a happy customer. Thank you Matt for standing by your word. Old review below. I am annoyed, I signed up with statefarm 4 months ago, sending them a list of people I was referring to them since they sent a paper asking for referrals and in return they would send me a giftcard. Well after several calls to the agency and no answers besides "I have to speak with the agent that handles the giftcards." And not actually getting anywhere and noone getting back to me regarding this. I am left dissapointed."
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Joleen Wright

September 20, 2021

5  out of  5 rating by Joleen Wright
"Went above to assist myself and my daughter. Great policy prices were unbelievably low compared to all other auto insurances along with renters . Appreciate state farm's"
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LaToya McClellan

June 1, 2021

5  out of  5 rating by LaToya McClellan
"One of the only insurance agents/companies I have ever called and enjoyed each experience. Immediate responses and everyone is a pleasure to talk to."
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Alissa Norris

March 12, 2021

5  out of  5 rating by Alissa Norris
"I had a wonderful experience with Marc on the Matt Balke team! He was extremely attentive, thorough, and patient as he walked me through both my auto and renters insurance policy options. Highly recommend this fabulous team!"
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Frank Abbott

February 21, 2021

5  out of  5 rating by Frank Abbott
"Professional and Courteous. Glad that team is on my side"
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Lucas King

February 18, 2021

5  out of  5 rating by Lucas King
"Great service and all around experience!"
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Steve Kim

December 16, 2020

5  out of  5 rating by Steve Kim
"Matt was extremely Kind and Professional, and explained to me more about car insurance than any other agency. Charlie was exceptionally helpful as well."
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Aaron Ball

December 2, 2020

5  out of  5 rating by Aaron Ball
"Can’t get any better than Matt. He is an individual who is willing to go above and beyond to ensure customer satisfaction! Absolutely love his work ethic and persistence with following up :)"
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Kevin Hakun

October 6, 2020

5  out of  5 rating by Kevin Hakun
"Great experience Deanna was absolutely Positively Amazing They made my Totaled Car experience EASY Thank you so much"
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Cherise Martinez

September 23, 2020

5  out of  5 rating by Cherise Martinez
"Outstanding professionalism! Positive and responsive customer service that was able to answer all my questions. Effective and efficient! Thank you for being a blessing and not a burden!"
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September 1, 2020

5  out of  5 rating by HypeManMoyer
"Prompt, professional service done with kindness and efficiency"
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Amanda Phillips

July 29, 2020

5  out of  5 rating by Amanda Phillips
"Always a great experience, it is my first year with my own auto/home insurance and they made it so easy for me. Knowledgeable, helpful employees who value the customers, especially Deanna!"
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July 29, 2020

5  out of  5 rating by Gina
"Matt and his team are amazing. Very professional and knowledgeable. Saved my family and i alot of money on car and life insurance."
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Nichole Simpson

April 16, 2020

1  out of  5 rating by Nichole Simpson
"UPDATE: I would STILL give them a ZERO star- They do not return calls, and Matt, with all due respect never actually takes a call If I could give this group ZERO stars I would. After being a customer with State Farm in 4 states for over 20 years I have never experienced a group more inept and experts in PALTERING. Don't use this office, there are other options- If you want honest, quick reliable service- don't use this office."
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David Wendell

March 2, 2020

5  out of  5 rating by David Wendell
"Great people that took over when the previous agent retired with whom I delt with for decades. Easy to work with. Great prices and I have shopped around in my 40 years since driving."
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Kim Kwang

February 20, 2020

5  out of  5 rating by Kim Kwang
"Thank you for your kindness and being cultured. I will try and send you Korean business based on having a Korean born in America that can help... not lie about insurance. You have my upmost loyalty."
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Jordan Bell

February 20, 2020

5  out of  5 rating by Jordan Bell
"The most loving and caring individuals. Never will they push you, but will always advise you. Thank you!!!! Especially Charlie."
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Nathan Rak

January 10, 2020

5  out of  5 rating by Nathan Rak
"After becoming increasingly frustrated with Erie Insurance. I decided to look elsewhere. I hadn't shopped for insurance for over ten years and was clueless and stressed about the whole situation....then I talked to Charlie at Matt Balke's State Farm and everything changed. Charlie made the entire situation stress free. He answered all of my questions before I knew I had them. Charlie anticipated my every need, and anticipated my every question. It was unbelievable. He simplified everything to make it extremely easy for me to understand, and acted as if the only thing he had to do that day was to take care of me. For service such as his, I would have paid more money, however he actually saved me money over my previous insurance!!! Now my insurance coverage is better, less expensive, and I understand every bit of it. Above all, the best part is now I have someone like Charlie in my corner if I were ever to need him. I can not say enough."