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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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w C

September 30, 2024

5  out of  5
rating by w C
"great people here"
We responded:
"Hello, continuing a relationship with our customers is what we look forward to after we have assisted you with your current insurance matters! - Matt"
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Anthony Aach

September 25, 2024

5  out of  5
rating by Anthony Aach
"Matt was able to do a financial review for me and my business as well as get my personal and business insurance policies in place. Finally someone with a great team who is honorable and thorough that can handle everything in house. I simply cannot recommend Matt and his team enough."
We responded:
"Anthony, the trust you have in my team and I will always be important to us! Thank you for giving us the opportunity to serve you each day. - Matt"
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Cayleigh Aach

September 25, 2024

5  out of  5
rating by Cayleigh Aach
"Matt & his team were able to set me up with auto & renters insurance at a fantastic rate! It was a breeze to get set up. Highly recommend for all insurance needs!"
We responded:
"Cayleigh, your positive feedback has thrilled my team and I! Thank you for trusting our team each day to handle your insurance needs! - Matt"
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Ana Alicea

January 11, 2024

5  out of  5
rating by Ana Alicea
"Custumer service is great Amanda is awesome and all staff their they always help me with all insurance need and always gets it done!"
We responded:
"Ana, feedback of any kind is how our team will continue to grow and learn from one another. Thank you for sharing your kind words! - Matt "
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Da c

January 8, 2024

1  out of  5
rating by Da c
"The most unprofessional customer service EVER. Amanda was so rude, as I'm trying to talk she would over talk me and then when she didn't want to listen to me she hung up on me. So when their customer service don't wanna listen when you try to talk and they tell you that your bill is behind they as customer service should be letting you know when you talk to them on the phone not just take a payment and say you're good to go and then a month later to say oh you're 2 months behind. So whatever you do do not go with this office. The most disrespectful people ever ......"
We responded:
"Hi Da C – We totally understand the frustration that happens when a bill is not paid on time. It can result in complications with your insurance, which is why we contact all of our clients proactively to make sure bills are paid on time. We want you to avoid this frustration. As you can see by the many positive reviews we have, Amanda and the rest of our team are consistently complimented for their high-level service and care for our customers. We are sorry you feel that you had a different experience. Please contact me directly at the office if you’d like to discuss further. -Matt"
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John Yi

September 13, 2023

5  out of  5
rating by John Yi
"Great service and rates. Charlie’s very professional, courteous and responds in a timely manner."
We responded:
"John, my team and I are always thrilled to assist you with your insurance needs! Thank you for trusting us! - Matt"
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Bam Williams

March 9, 2023

5  out of  5
rating by Bam Williams
"Charlie is the best"
We responded:
"Bam, we appreciate you! - Matt"
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Damian Brooks

September 15, 2022

5  out of  5
rating by Damian Brooks
"Amanda has been my insurance agent for maybe 2 or 3 years and I have had nothing but great service!"
We responded:
"Damian, our goal will always be to leave you with a satisfying experience! Thank you for taking the time to share this about Amanda's service! - Matt"
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Troy Dworak

March 29, 2022

5  out of  5
rating by Troy Dworak
"Went online last night and got a much better quote on my upcoming auto insurance renewal (previously with progressive which was going to raise my rate due to a motorcycle accident that was not my fault). Jake from this office (yes literally Jake from State Farm 😄) gave me a call today to follow up. I already had it in my mind that I’d switch auto but requested a quote on my newly purchased motorcycle. All I can say is wow! Between the customer service and lower rates on great coverage I am very happy to do business with State Farm from now on. Thanks Jake!"
We responded:
"Troy, I greatly appreciate the time you took to share such great feedback with us. We appreciate the opportunity to earn your business as well. My team and I look forward to serving your future insurance needs! - Matt"
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Briana Smith

March 24, 2022

5  out of  5
rating by Briana Smith
"I was a customer with this company for about 2-3 years and I must say, I absolutely loved being with this company! This agency did a fantastic job. Very professional. My agent was Charlie Kim. He is the a1, day one, most helpful insurance agent I have ever dealt with. He is honest and up front with everything. He doesn’t sugar coat or beat around the bush about anything. He always had my back, when it came to insurance questions or problems and he always made sure he fixed them. He’s definitely a person who cares for his customers and is truly dedicated to his job! He’s top notch! I miss being with this company for my auto insurance!!!! AKA I hate North Carolina State Farm companies 😂"
We responded:
"Briana, I'm so glad your time spent with us has given you the extra knowledge to successfully protect you and your family in the insurance world! We appreciate your business, along with your loyalty. - Matt"
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Angelica E

January 30, 2022

4  out of  5
rating by Angelica E
"Update! 7/31/2020 In January of this year Matt made contact with me and this situation has been rectified. I just received a call from Charlie and I want to say I appreciate all of the information he provided me with and thank State Farm for making me a happy customer. Thank you Matt for standing by your word. Old review below. I am annoyed, I signed up with statefarm 4 months ago, sending them a list of people I was referring to them since they sent a paper asking for referrals and in return they would send me a giftcard. Well after several calls to the agency and no answers besides "I have to speak with the agent that handles the giftcards." And not actually getting anywhere and noone getting back to me regarding this. I am left dissapointed."
We responded:
"I appreciate you bringing this issue to my attention. We would like to apologize for your disappointing experience. We are always happy to honor our referral program by sending gift cards when you refer a new customer, and they sign up for insurance with us. Your referrals haven’t given us the opportunity to quote them yet, but if they do make the switch we will absolutely send you a gift card! We do appreciate you spreading the word about our agency to your friends & family. If would like to discuss this issue further please give me a call at (215) 538-0300. - Matt"
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Joleen Wright

September 20, 2021

5  out of  5
rating by Joleen Wright
"Went above to assist myself and my daughter. Great policy prices were unbelievably low compared to all other auto insurances along with renters . Appreciate state farm's"
We responded:
"Joleen, I appreciate you allowing us to serve your insurance needs. Our customers give us the greatest pleasure knowing we have fulfilled their needs. Thank you. - Matt"
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LaToya McClellan

June 1, 2021

5  out of  5
rating by LaToya McClellan
"One of the only insurance agents/companies I have ever called and enjoyed each experience. Immediate responses and everyone is a pleasure to talk to."
We responded:
"Hi, thank you very much for letting us handle your insurance needs. We appreciate your business greatly! - Matt"
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Alissa Norris

March 12, 2021

5  out of  5
rating by Alissa Norris
"I had a wonderful experience with Marc on the Matt Balke team! He was extremely attentive, thorough, and patient as he walked me through both my auto and renters insurance policy options. Highly recommend this fabulous team!"
We responded:
"Alissa, Your kind feedback is awesome to hear. Thank you for taking a moment to share your experience with us! I am grateful to have a team that is always going above and beyond for our customers! - Matt"
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Frank Abbott

February 21, 2021

5  out of  5
rating by Frank Abbott
"Professional and Courteous. Glad that team is on my side"
We responded:
"Frank, Thank you for the wonderful review! We appreciate you! - Matt"
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Lucas King

February 18, 2021

5  out of  5
rating by Lucas King
"Great service and all around experience!"
We responded:
"Lucas, Thank you for sharing such wonderful feedback! - Matt"
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Steve Kim

December 16, 2020

5  out of  5
rating by Steve Kim
"Matt was extremely Kind and Professional, and explained to me more about car insurance than any other agency. Charlie was exceptionally helpful as well."
We responded:
"Steve, Thank you for taking a moment to express your positive feedback with us! We greatly appreciate your business! - Matt"
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Aaron Ball

December 2, 2020

5  out of  5
rating by Aaron Ball
"Can’t get any better than Matt. He is an individual who is willing to go above and beyond to ensure customer satisfaction! Absolutely love his work ethic and persistence with following up :)"
We responded:
"Aaron, Thank you for your kinds words! Working with you has been an absolute pleasure and I look forward to assisting any and all of your future insurance needs! I appreciate you sharing such an awesome review! - Matt"
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Kevin Hakun

October 6, 2020

5  out of  5
rating by Kevin Hakun
"Great experience Deanna was absolutely Positively Amazing They made my Totaled Car experience EASY Thank you so much"
We responded:
"Kevin, I'm so pleased to hear your experience with this agency was extremely positive! Thank you for sharing this great feedback! - Matt"
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Cherise Martinez

September 23, 2020

5  out of  5
rating by Cherise Martinez
"Outstanding professionalism! Positive and responsive customer service that was able to answer all my questions. Effective and efficient! Thank you for being a blessing and not a burden!"
We responded:
"Cherise, We love to hear this, your kind words are appreciated! We are always here to help you! - Matt"
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HypeManMoyer

September 1, 2020

5  out of  5
rating by HypeManMoyer
"Prompt, professional service done with kindness and efficiency"
We responded:
"Jonathan, thank you for the positive feedback of your experience with our team here! - Matt"
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Amanda Phillips

July 29, 2020

5  out of  5
rating by Amanda Phillips
"Always a great experience, it is my first year with my own auto/home insurance and they made it so easy for me. Knowledgeable, helpful employees who value the customers, especially Deanna!"
We responded:
"Amanda, Thank you for allowing this agency to earn your business! We're so happy to here you were pleased with Deanna! She is a true asset to this team! - Matt"
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Gina

July 29, 2020

5  out of  5
rating by Gina
"Matt and his team are amazing. Very professional and knowledgeable. Saved my family and i alot of money on car and life insurance."
We responded:
"Gina, We're always here for you and your family! This agency is lucky to have you! Thanks for sharing! - Matt"
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Nichole Simpson

April 16, 2020

1  out of  5
rating by Nichole Simpson
"UPDATE: I would STILL give them a ZERO star- They do not return calls, and Matt, with all due respect never actually takes a call If I could give this group ZERO stars I would. After being a customer with State Farm in 4 states for over 20 years I have never experienced a group more inept and experts in PALTERING. Don't use this office, there are other options- If you want honest, quick reliable service- don't use this office."
We responded:
"Hi Nichole, we apologize that you were unhappy with your experience. As we discussed, we are unable to cover claims on items that are not insured with us. We are happy to help you in any other way we can, I encourage you to contact me at the office if you'd like to talk more. -Matt"
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David Wendell

March 2, 2020

5  out of  5
rating by David Wendell
"Great people that took over when the previous agent retired with whom I delt with for decades. Easy to work with. Great prices and I have shopped around in my 40 years since driving."
We responded:
"David, I appreciate you taking a moment to leave us such a positive review. -Matt"