Reviews

"⭐⭐⭐⭐⭐ Outstanding Service from Kelly at State Farm!

Kelly was absolutely wonderful to work with! She helped me get a quote and add insurance for my new 16-year-old driver, and she made the entire process so easy and enjoyable. She was incredibly personable, sweet, kind, caring, and understanding. She explained everything clearly and was such a pleasure to speak with.

On top of her amazing customer service, she helped us get an incredible rate, especially considering how expensive insurance can be for a new teenage driver!

I have been a loyal State Farm customer for 17 years and have absolutely no intention of ever leaving. Experiences like this are exactly why I continue to trust State Farm with my family’s insurance needs.

I highly recommend State Farm and especially Kelly to anyone looking for great coverage, competitive rates, and truly exceptional customer service. Thank you, Kelly, for making this such a positive experience! ❤️"

"I have been a customer of this insurance agent and company for several years and, for the most part, have had few issues. There have been times when medical circumstances, including surgery and cancer, caused me to pay a bill late. However, I have always made an effort to keep my policy active and bring my payments up to date.

Recently, my policy was canceled, and I was not aware that I was facing what appeared to be a double bill because a new policy was starting. I was one month behind, and rather than switching insurance companies, I did the responsible thing and paid what I understood I owed for two months of coverage.

To my surprise, less than 30 days later, I received another bill that appeared to charge me for two additional months that I did not believe I was responsible for. I called to get an explanation and understand how these charges were calculated. Instead of receiving a professional explanation, I was met with an argumentative, condescending attitude and was told that perhaps I should pay my bills.

My question is simple: How can a customer end up being billed for what appears to be three months of car insurance within a single month, especially when they have already made a payment to bring their account up to date? I called seeking clarification, not an argument.

I understand that insurance premiums must be paid, and I have never claimed otherwise. What I expect in return is clear billing, proper communication about cancellations and new policies, and respectful customer service.

I was also told that if I left a negative review, the company would post my bills and its response. I will be watching to see how this situation is handled. I stand by my experience and believe customers have every right to ask questions about their bills without being spoken down to.

After years of being a customer, this experience has seriously damaged my trust in this agent and company. I hope corporate can takethe time to explain these charges and address customer concerns professionally and with integrity when I spoke to the agent on the phone when I made my almost $700 payment October 12 they said that I would be good until November and caught up going forward Just to turn around and billed me another almost $650"

"Ebony was a massive help today!
very timely and helpful in all ways ! highly recommend this company !"

"Matt and his team are awesome. Great service, professionalism, and people. Always available to help and answer questions."

"Matt and Jamie were absolute rockstars in helping me out with my claims as well as walking me through the process. I highly recommend these guys!"

"Fast service period!"

"If you need insurance or investment help Jamie is the best!"

"Let me tell you about Kevin, how wonderful he is, how helpful he is and how his customer service is when it comes to people with mental health/learning disability and went out of his way to really help me today.
I logged into the Statefarm app a few days ago to pay my bill, when I logged in, it showed that I didn’t have insurance anymore. I’m originally from the Pennsburg location and now I’m officially with the Quakertown office thanks to Kevin.
I ended up having to put in another quote, Kevin got back to me via email and I decided to go into the office because I knew I was going to be there for a while.
Kevin looked into the situation about me losing insurance and found out it was a Pennsburg problem, not a me problem. Corporate needed more information when it came to my ex husband being taken off as a driver (I’ve been trying to get him off for over 3 years). Pennsburg office never got back to them and that’s why my insurance dropped.
Because of Pennsburg mistake, it made my rates go up after a mistake THEY made, not me 😡.
Kevin was absolutely helpful, trying to help me understand the process of how to lower my insurance.
He went beyond for me, trying to help us financially since my fiance is the only one working since I’m a stay at home mom and other reasons why my fiance is the only one working.
Kevin was patient, understanding, kind, helpful, wasn’t pushy when it came to what I needed/what I didn’t need. How to lower some of my rates and everything in between.
The fact that he looked into this problem before I stepped into the office really shows how Kevin really likes his job and really tries to help.
I’m so incredibly grateful I’m officially with the Quakertown office with Kevin since he’s fine with us making two payments to add up the monthly bill AFTER Pennsburg told me “they can’t do that”.
We are having a herd enough keeping up with bills as is and the fact that Kevin is willing to help us out really means a lot to us and will help us financially at the same time.
Quakertown Statefarm has one of the best employees ever and I’m thankful for everything he’s done for us today, it’s been a HUGE relief off our shoulders."

"I must share this fabulous experience that I had with Kevin S. He was understanding forward, looking and very mindful of my situation. He was able to put together a comprehensive estimate that saved me over half that I was paying with a competitor all taking into account other conversations he has had with my husband, which was Abel to save us time and money. I hope that the company truly understands the level of customer service. Kevin has is unmatched"

"I have been a State Farm customer for over 35 years and recently transitioned to the Balke Agency—and I could not be more pleased with the experience.

Taylor and Jamie were exceptional to work with. They provided clear guidance and support as I navigated a complex construction-related situation that could have impacted my homeowners policy. Their responsiveness, expertise, and professionalism made a stressful situation much more manageable.

If you are considering switching to State Farm or simply looking for a more attentive and knowledgeable agent, I highly recommend the Balke Agency."

"Everyone at the agency exudes kindness and professionalism!"

"The 5 stars are specifically for the insurance agent, Cayleigh. I’ve had a few issues with SateFarm insurance over the last couple months but Cayleigh is always on top of things! She is quick with a response to my many emails and phone calls. She answers all questions with details and has apologized repeatedly when they were not her mistakes. I will continue to use this office and keep requesting Cayleigh as my point of contact. She is fantastic at her job!"

"I’ve been using State Farm for a very long time. I can’t even imagine myself having another Insurance company. Awesome service and coverage!"

"Awesome"

"Matt was outstanding to work with—extremely knowledgeable, efficient, and helpful throughout the entire process. He was quick to respond, provided clear guidance, and made everything easy to understand. I highly recommend him for anyone looking for excellent service and expertise!!!"

"Terrible insurance company yes, they paid my claims. They were charging me $280 a month for two vehicles one with full coverage. The other liability I just got insurance from progressive for both vehicles. It’s $113 a month these people rob you do not recommend Matt Blake was my representative."

"I have been in the insurance industry for over 20 years. I had to take the time to mention that I am extremely impressed with Joshua of the Matt Balke agency. Joshua is plethora of insurance knowledge. He is personable, honest, kind, down to earth and GENUINELY cares about his customers. I hope that his dedication and hard work is recognized by Matt Balke. It is extremely rare that you find the level of service that Joshua provided to me. I am saving money and even better, getting more coverage too. I STRONGLY recommend calling Joshua for your insurance needs. You have nothing to lose, except your old insurance company. Thank you Joshua! You are spectacular at what you do. Make your money count. Give SF a call today!"

"Spoke with Amanda from this office and she was great to work with. Super knowledgeable and efficient!"

"great people here"

"Matt was able to do a financial review for me and my business as well as get my personal and business insurance policies in place. Finally someone with a great team who is honorable and thorough that can handle everything in house. I simply cannot recommend Matt and his team enough."

"Matt & his team were able to set me up with auto & renters insurance at a fantastic rate! It was a breeze to get set up. Highly recommend for all insurance needs!"

"Custumer service is great Amanda is awesome and all staff their they always help me with all insurance need and always gets it done!"

"The most unprofessional customer service EVER. Amanda was so rude, as I'm trying to talk she would over talk me and then when she didn't want to listen to me she hung up on me. So when their customer service don't wanna listen when you try to talk and they tell you that your bill is behind they as customer service should be letting you know when you talk to them on the phone not just take a payment and say you're good to go and then a month later to say oh you're 2 months behind.

So whatever you do do not go with this office. The most disrespectful people ever ......"

"Charlie is the best"

"Matt and his staff are really easy to deal with and provide prompt, experienced service. I really like dealing with them."